Privacy policy

Pawzy operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pawzy is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following types of information:

  • Contact details such as your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, payment card details, transaction details, and other payment information.

  • Account information including your username, password, preferences and settings.

  • Transaction information including items viewed, added to cart, purchased, returned, exchanged, or cancelled, as well as past orders.

  • Communications you send to us, such as customer support messages.

  • Device information such as browser type, IP address, and identifiers.

  • Usage information including how and when you navigate or interact with the Services.

Personal Information Sources

We may collect personal information from:

  • Directly from you, such as when you create an account, communicate with us, or make a purchase.

  • Automatically, through your device and browser when using our Services, including cookies and similar technologies.

  • Service providers, when they collect or process personal information on our behalf.

  • Partners or third parties, when authorized or otherwise permitted by law.

How We Use Your Personal Information

We may use your personal information for:

Providing, Tailoring, and Improving the Services

To process orders, facilitate payments, ship products, manage your account, handle returns or exchanges, personalize your shopping experience, and recommend products.

Marketing & Advertising

To send promotional messages, display relevant ads, and tailor marketing based on your interactions with the Services.

Security & Fraud Prevention

To verify your identity, detect fraudulent or malicious activity, and maintain security.

Communication

To respond to inquiries, provide support, and maintain our relationship with you.

Legal Compliance

To comply with applicable laws, respond to legal requests, or enforce our policies.

How We Disclose Personal Information

We may share personal information:

  • With Shopify, service providers, and vendors who assist in providing the Services.

  • With marketing partners for advertising and promotional purposes.

  • When you request or authorize us to share information.

  • With affiliates or other entities within our business group.

  • During business transactions such as mergers.

  • To comply with legal obligations or protect our rights and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes your personal information to provide and improve the Services. Information you submit may be transferred to third parties or other countries where Shopify or its partners operate. Shopify may also use certain data to improve its ecosystem through enhanced features. For more details, refer to the Shopify Consumer Privacy Policy.

Third-Party Websites & Links

Our Services may link to external sites not controlled by Pawzy. We are not responsible for their privacy or security. Information you share on such platforms may be visible to other users.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

Security & Data Retention

While we take steps to protect your information, no system is fully secure. We retain your personal information as long as necessary to provide the Services, comply with legal obligations, and enforce our policies.

Your Rights

Depending on where you live, you may have rights including:

  • Access

  • Deletion

  • Correction

  • Portability

  • Managing communication preferences

We may need to verify your identity before processing requests.

International Transfers

Your information may be stored or processed outside your home country. When transferring information out of the EU or UK, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Policy from time to time. Updated versions will be posted here with a revised “Last updated” date.

Contact

For questions about this Privacy Policy or your personal information, DM us on Instagram at pawzy.co.za